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WeDo Technologies - Soluções inovadoras em Telecomunicações ... Nuno Periquito takes over as Marketing Lead Generation & CRM Strategy Manager at WeDo Technologies
Written by Nuno Periquito - AS MPM Friday, 01 May 2009 First Call Resolution (FCR) metrics are quickly becoming the norm in the contact center.
Nuno Periquito, WDC, March 2005 Vodafone buys MobiFon, Oskar Vodafone announced that it has entered into agreements with Canadian operator TIW to acquire approximately 79% of ...
Frost session "What Exactly is FCR, and How Do I Measure It?" Contributed by Nuno Periquito - AS MPM Friday, 01 May 2009 Last Updated Monday, 11 May 2009 First Call Resolution (FCR ...
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